How It Works

At Samr Hospital your trust means everything to us. Whether you visit our hospital, use our website, or choose to support us with a donation, we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, and protect the information you share with us. By engaging with our website or services, you agree to the practices described below.

Information We Collect

We only collect information that helps us serve you better and keep our services secure.

Personal Information (you choose to provide):

• Name, email, phone number, and mailing address

• Payment details when you make a donation (processed securely)

• Information you submit through forms, such as appointment requests or inquiries

Non-Personal Information (collected automatically):

• Browser type, IP address, device details

• Website activity (pages visited, time spent) to improve user experience

How We Use Your Information

We use your information carefully and responsibly for purposes such as:

• Processing and acknowledging donations

• Sending tax receipts and maintaining donor records

• Communicating updates about our hospital and community programs (only if you consent)

• Responding to questions, requests, or feedback

• Enhancing the security, performance, and accessibility of our website

• Meeting legal and regulatory requirements

Donation & Payment Security

Protecting your financial data is a top priority.

• All donations are processed through trusted, PCI-compliant payment gateways.

• We do not store credit or debit card details on our servers.

• Donor information is kept confidential and never shared for marketing or commercial purposes.

 

When We Share Information

We value your privacy and never sell, rent, or trade your information. We only share data when absolutely necessary:

• With secure service providers who support our website or donation processing

• To comply with legal obligations or government requests

• To protect the safety, rights, or property of our hospital and community

Cookies & Website Analytics

Our website uses cookies to:

• Remember your preferences for a smoother browsing experience

• Monitor website performance and traffic patterns

• Strengthen security and prevent fraudulent activity

You can disable cookies in your browser, but some features may not work as intended.

Data Retention

• We keep donor and patient information only as long as needed to provide services, comply with laws, or maintain proper records.

• You can request updates, corrections, or deletion of your information anytime (unless restricted by law).

Your Rights

You have full control over your personal information. Depending on your location, you may:

• Request a copy of the information we hold about you

• Ask us to correct or update your data

• Opt out of marketing or fundraising communications

• Request that we delete your information where legally possible

How We Protect Your Data

We apply strong security measures—technical, administrative, and physical—to ensure your data is safe from unauthorized access, misuse, or loss.

Third-Party Links

Sometimes our website may link to other sites for your convenience. Please note that we are not responsible for the privacy practices or content of those external websites.

Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age without verified parental consent.

Changes to this Policy

We may occasionally update this Privacy Policy. Any changes will be posted here with the updated “Effective Date.” We encourage you to review it periodically.

Contact Us

Your privacy matters to us. If you have questions, concerns, or requests about this Privacy Policy, please reach out:

Samr Hospital
+44 207 305 5613